PRIVACY POLICY

As you are aware, Holydays Home Fuerteventura is a holiday home rental company located in Fuerteventura, the Canary Islands, that offers a broad range of holiday rentals from luxury villas to apartments by hidden beaches in the best spots on the island. We offer online services related to seasonal rentals through our own websites and apps as well as through other online platforms or marketplaces or our partners and social media.

 

Holydays Home Fuerteventura is committed to you, and because of this, we would like to explain all of the aspects that involve the processing of your data.

 

Therefore, Rental & Property Services Canary Islands S.L, owner of the website www.holidayshomefuerteventura.com (hereinafter the “website”) is hereby informing you, via this page, of how we guarantee the protection of all personal data that you provide us with in accordance with the provisions of Organic Law 15/1999 of the 13th of December on the Protection of Personal Data as well as the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council.

 

If you have any questions related to any aspect of this Privacy Policy, you can contact us via the email address: info@holidayshomefuerteventura.com.

 

a)     Person or Entity Responsible for Processing

In accordance with the provisions of Organic Law 15/1999 of the 13th of December on the Protection of Personal Data and RD 1720/2007 of the 21st of December, we hereby inform you that by filling out the forms on this website, you are giving your express consent for this data, as well as all of the personal data that you provide on the website, to be incorporated and processed in the file created for this purpose and maintained under the management of Rental & Property Services Canary Islands S.L, with VAT identification number B76308550 and address. This file has been duly registered with the Spanish Data Protection Agency.

 

b)    Purposes for Which the Data is Collected

Analysis, management and responding to questions We receive and store your personal data through sign up or contact forms. We will use this information to communicate with you in general, to answer your questions and comments, and to provide you with a better customer service. The time that the data is conserved in these cases will be so long as processing for the management of questions continues.

The business relationship and managing bookings We use the information that you provide to us, such as your credit card (including the cardholder name, card number and expiry date) for managing and carrying out bookings through the website, including invoice processing. This data will be kept for the time necessary for processing. Contracts and invoices will be retained for five and ten years, respectively.

To send notifications Likewise, we use other information for the following purposes: to be able to offer you products and services related to the bookings made, to send you confirmations and updates, etc. This data will be kept for the time necessary for processing.

In addition, data is also used for the purpose of the automated collection and processing of personal data, as a result of browsing on the website’s pages (the Cookies Policy can be found below) and for the automated processing of personal data as a result of consulting, requesting or subscribing to any of the services offered by the website’s owner (the registration form). The time that the data will be conserved will be so long as the processing continues, except in the event that the user exercises his or her right to cancellation prior to that.

 

c)     Legal Basis for Processing

The legal basis for the processing of data is consent. When service contracts are drawn up on the Internet, the legal basis for processing data will be derived from the execution of the aforementioned contracts. Likewise, a legitimate interest will also exist in cases in which the party is already a client of the data manager, for the purpose of preventing fraud and in the case of the processing of personal data for direct marketing effects.

The User verifies that he or she is over 14 years of age and therefore has the legal capacity necessary to grant his or her consent to the processing of his or her personal data in accordance with the provisions of the present Privacy Policy.

In the case that he or she is providing the personal data of other people, he or she is doing so with their express consent and after having been informed beforehand of the facts contained in this clause. Rental & Property Services Canary Islands S.L. does not assume liability for the handover of data belonging to third parties that have not granted their consent or are not aware of the contents of the present clause, with this responsibility falling on the person handing over the aforementioned data to Rental & Property Services Canary Islands S.L.

 

d)    Data Security

Rental & Property Services Canary Islands S.L. commits to protect the confidential data to which it has access.

When collecting and processing personal data, adequate security measures have been adopted in order to prevent the loss, unauthorised access or manipulation of this data in accordance with the provisions of Royal Decree 1720/2007 of the 21st of December.

 

e)     With Whom Do We Share Data?

Rental & Property Services Canary Islands S.L. will not hand over your personal data to third parties. Nonetheless, in the event of data handover to a third party, you will be informed in advance, requesting your express consent.

However, the provision of certain services may require the transfer of data to other entities to carry out or provide a service. Service providers are those people or companies that provide services or carry out functions on behalf of the owner, including activities such as payment and credit card processing, business analysis, customer service or CRM, marketing, etc. Our service providers shall only be permitted to collect and access the information necessary to properly carry out their duties and tasks; on the other hand, they will never be permitted to share or use your data for any other purpose. In all of these cases, the owner will require the company hired and/or individual professional as well as the people responsible for the management of the processing of the personal data handed over to sign a confidentiality agreement covering the aforementioned personal data in order to ensure the privacy of this data.

On the other hand, the personal data provided will be permitted to be handed over to our business partners, in collaboration with which we are permitted to offer products or services. The identification of the aforementioned partners will be carried out prior to the execution of any transaction. These entities commit, by signing a clause to such effect, to comply with all of the clauses established in the present Privacy Policy, by signing a clause to accept this Policy. In these cases, we will ask you for your express consent to carry out this handover, of which our partners shall be required to inform you during the first instance of communication or before a three-month timeframe has elapsed.

We are also permitted to share your personal data in the following exceptional cases, as well as whenever required by law when we believe in good faith that the information revealed is necessary to comply with applicable laws or legal proceedings.

Last of all, the data will be sent to other group companies for internal administrative purposes, including the processing of the personal data of clients or employees.

In all of these cases, we guarantee compliance with the EU General Data Protection Regulation and the storage of data in European Union countries or that this data complies with the EU-US Privacy Shield agreement approved by the European Data Protection Board (you can find more information here: https://www.privacyshield.gov/list).

 

f)      Why Is It Necessary to Provide Accurate and Truthful Information?

In the event that the required data is not provided, the website’s services may not be entirely available. Not providing your email address, which is a requirement for registration or booking, or incorrectly typing it in the form, will make it impossible to communicate or to manage the services that constitute the purpose of this communication (as the user will not be able to receive communications). Not providing the data required in the contact form (name, email, subject and message) will result in the impossibility of adequately carrying out the services requested. Refusing to accept the Cookies Policy could result in the loss of website functionalities.

Likewise, please inform us of any changes that may occur in the data provided.

 

g)     User Rights

At all times, you have the right to access, rectify, cancel and oppose your personal data by sending a written message to the website owner at the email address info@holidayshomefuerteventura.com

You also have the right to receive the personal data concerning you that you have provided to a processing manager in a structured format that is commonly used and mechanically readable; you also have the right to send this data to another processing manager without obstructions from the processing manager to which you have provided the data.

Under certain circumstances, you will also be permitted to request the limitation of the processing of your data, in which case the data will only be conserved to lodge or defend against claims.

In the event that your consent has been granted for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of processing based on the consent prior to its withdrawal.

In addition, you have the right to lodge a claim before the competent data protection supervisory authority when you have not been able to exercise your rights in a satisfactory manner.

 

h)    General Matters

The express consent given when filling out the registration form also implies the following:

 

-        The owner reserves the right to subcontract to employees for the provision of various services for the convenient operation and organisation of the company.

-        Likewise, it reserves the right to hire third parties to process and manage legislative matters in general as well as matters specifically relating to data protection. In all of these cases, the owner will require the company hired and/or individual professional as well as the people responsible for processing the personal data handed over to sign a confidentiality agreement applicable to this personal data in order to ensure the privacy of this data. In addition, Rental & Property Services Canary Islands S.L. guarantees, in all cases, compliance with the provisions of Organic Law 15/1999 of the 13th of December on the Protection of Personal Data as well as the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council by all people and entities responsible and co-responsible for processing.

-        The user grants his or her consent that his or her personal information be handed over when so required by the competent administrative authorities or via a legal summons.

 

i)      You hereby authorise the processing of your personal data that is transferred to the owner according to the terms established in the present clause.